Steve Ritchie is the CEO of Papa John’s, a pizza company operating in the United States and other parts of the world. Steve Ritchie has given this company a new start that will definitely maintain its position in the market. He recently wrote a letter to the customers of the company, soon after he was promoted to the position of the CEO. He wanted to exude confidence in the company by crafting a letter meant to address the concerns that the customers have about the company. In the letter, he set the right tone that would appeal to each of their customers. His mission was to ensure that every customer felt at peace with the company despite some of the challenges that come in the line of doing business.
Papa John’s needed a smart move from the senior management, and Steve Ritchie was right there at the right moment to take charge of the moment like a true professional. Steve Ritchie Papa Johns drafted an apology letter that started by recognizing that the company had faced some challenges through the conduct of someone in a high position of leadership in the company. The person is no longer part of the company, and everything seems to be set for a change. He was quick to state that the company supports nothing but the best values and that the conduct of one person does not in any way represent the views of the company.
Steve Ritchie (@stevemritchie) made sure that he took his responsibility as the senior-most executive in the company to say that he is sorry for what had transpired before and promised to take control to avoid anything else going wrong in the company. Papa John’s does not support or condone racism or any other insensitive language no matter the circumstances. It is something that not only applies to the top leaders in the company but everyone who qualifies as a worker. It something nonnegotiable and they are not ready to accommodate anyone with divergent views on this matter. Papa John’s is not made up of one person. There are over 120,000 people who work directly with the company around the world. So, these are people who need to be supported as fellow community members. The success of the company means the success of the community.